Terms of Use
These Terms of Use govern access to and use of the Incident Guidance website and related communications.
This website is operated by Core Solving Pty Ltd (ABN 51 663 166 014), trading as Incident Guidance.
By accessing or using this website, you agree to these Terms of Use.
1
Purpose of Website
The Incident Guidance website is provided for informational, consultation, implementation discussion, partnership discussion, and organisational engagement purposes.
The website provides information regarding operational integrity infrastructure, complaint-handling systems, governance support, safeguarding environments, and related operational services.
2
No Operational Platform Access
The operational software platform referenced on this website is currently under development and/or implementation engagement.
Access to operational platform functionality, organisational systems, implementation environments, or infrastructure capability may be limited, restricted, or unavailable unless separately authorised through formal engagement processes.
3
No Commitment or Engagement Relationship
Communications, consultations, discussions, demonstrations, or enquiries through this website do not create:
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a contractual relationship
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advisory relationship
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partnership relationship
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implementation agreement
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employment arrangement
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fiduciary relationship
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fiduciary relationship
unless separately agreed in writing by Core Solving Pty Ltd trading as Incident Guidance.
Nothing on this website constitutes an offer, commitment, or guarantee regarding future commercial arrangements, partnerships, implementation, or operational engagement.
4
Intellectual Property
Unless otherwise stated, all website content, materials, branding, infrastructure concepts, operational methodologies, governance approaches, visual structures, software concepts, documentation, design, text, graphics, interface concepts, and related materials are owned by or licensed to Core Solving Pty Ltd trading as Incident Guidance.
No rights, ownership, licence, title, or intellectual property interests are transferred through access to this website or related communications unless expressly agreed in writing.
No material from this website may be copied, reproduced, distributed, modified, published, commercially exploited, reverse engineered, or otherwise used without prior written permission.
5
Confidentiality & Communications
Incident Guidance may engage in confidential operational, governance, implementation, or partnership discussions with organisations and individuals.
Information shared through public website enquiries should not include highly sensitive, confidential, legally privileged, or operational complaint material unless separately requested through formal engagement processes.
Incident Guidance takes reasonable steps to maintain the confidentiality and security of communications and operational discussions.
6
Website Use
Users must not:
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use the website for unlawful purposes
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interfere with website functionality or infrastructure
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attempt unauthorised access to systems or environments
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misuse, copy, or reproduce website content
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attempt to copy operational concepts or infrastructure methodologies
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use the website in a manner that may damage Incident Guidance, its systems, reputation, or related operations
7
Information & Reliance
Information provided on this website is general in nature and intended for information and consultation purposes only.
While reasonable efforts are made to provide accurate information, Core Solving Pty Ltd trading as Incident Guidance makes no guarantee regarding the completeness, accuracy, suitability, or ongoing availability of website content.
Website content, operational descriptions, infrastructure concepts, and platform capabilities may evolve, change, or be updated over time.
8
No Legal Advice
Incident Guidance provides operational infrastructure, governance support concepts, safeguarding systems, and related organisational services.
Nothing on this website constitutes legal advice, legal representation, investigative findings, procedural determinations, or a substitute for independent professional advice.
Organisations and individuals remain responsible for their own governance, safeguarding, legal, operational, complaint-handling, and decision-making processes.
9
Third-Party Infrastructure & Services
This website may utilise third-party hosting, analytics, communications, infrastructure, security, or operational service providers.
Core Solving Pty Ltd trading as Incident Guidance is not responsible for third-party systems, services, infrastructure interruptions, or matters beyond its reasonable control.
10
Limitation of Liability
To the maximum extent permitted by law, Core Solving Pty Ltd trading as Incident Guidance excludes liability for any loss, damage, cost, claim, or liability arising from:
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use of this website
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reliance on website information
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website interruptions or unavailability
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third-party systems or services
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unauthorised access or technical incidents
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communications or discussions arising from website enquiries
Nothing in these Terms excludes rights which cannot lawfully be excluded under Australian law.
11
Future Platform Development
Incident Guidance is continuing to develop operational infrastructure, governance systems, safeguarding environments, and related software capability.
Website content and operational descriptions may change as the platform, services, and organisational capabilities evolve.
13
Changes to Terms
Core Solving Pty Ltd trading as Incident Guidance may update these Terms of Use periodically.
Updated versions may be published on this website from time to time.
14
Governing Law
These Terms of Use are governed by the laws of Victoria, Australia.
Users submit to the non-exclusive jurisdiction of the courts of Victoria, Australia.
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Contact
Core Solving Pty Ltd
Trading as Incident Guidance
ABN 51 663 166 014
Email: admin@incidentguidance.com
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Last Updated
Last updated: May 2026